Tracking order

At RenParlor, we understand that staying informed about your order is important. This page explains how to track your shipment from the moment it leaves our warehouse until it arrives at your delivery address.

How Order Tracking Works

Once your order has been processed and shipped, you will receive a shipping confirmation email at the email address provided during checkout. This email will include your tracking number and a link to the carrier’s tracking page, where available.

Please note that tracking information may take up to 48 hours to become active after you receive the shipping confirmation. This delay is normal and occurs while the carrier scans and updates the shipment in their system.

Step-by-Step Tracking Process

1. Check your shipping confirmation email.

   Locate the email titled with your RenParlor order shipment details. It contains your tracking number and carrier information.

2. Copy your tracking number.

   Your tracking number is a unique identifier assigned by the carrier. Make sure to copy it exactly as shown, without extra spaces.

3. Visit the carrier’s tracking page or a third-party tracking service.

   You can track your package directly on the carrier’s website or use a reliable third-party tracking platform that supports multiple carriers.

4. Enter your tracking number.

   Paste your tracking number into the tracking field and submit it. The system will display the latest available status and movement history.

5. Review the tracking status.

   Tracking updates may include: label created, picked up, in transit, arrived at facility, out for delivery, delivered, or exception. If you see “label created” for more than 3–5 business days, the carrier may not have scanned the package yet.

Recommended Third-Party Tracking Service

If your tracking number is not recognized on the carrier’s website, or if you prefer a single place to monitor shipments from different carriers, you can use 17TRACK, a widely used package tracking platform.

17TRACK: https://www.17track.net

How to use 17TRACK:

1. Open https://www.17track.net in your browser.
2. Enter your tracking number in the search box.
3. Click the track button. If the carrier is not automatically detected, select the correct carrier from the list.
4. Review the tracking timeline and status updates.

17TRACK supports many international carriers and can often provide updates when the carrier’s own tracking page is slow or unavailable.

What to Do If Tracking Is Not Updating

• Wait 48–72 hours. Initial scans can be delayed, especially during peak seasons or international transit.
• Verify your tracking number. A single incorrect character can prevent tracking results.
• Check the carrier’s website directly. Some carriers update their own systems faster than third-party platforms.
• Contact us if there is no movement for 7 business days. If your tracking shows no updates for 7 business days after shipment, please contact our support team for assistance.

Tracking for Multiple Items

If your order contains multiple items, they may be shipped separately depending on availability and destination. In such cases, you may receive more than one shipping confirmation email, each with its own tracking number. Please track each package separately.

Delivery Confirmation

When the carrier marks your package as delivered, please check your mailbox, front door, reception area, or with neighbors if you cannot locate it. If you believe your package was delivered incorrectly, contact us as soon as possible so we can help review the situation.

Need Help?

If you have questions about tracking your order or need assistance interpreting a tracking status, please contact our support team at [email protected]. Please include your order number and tracking number in your message so we can assist you efficiently.