Shipping policy
At RenParlor, we are committed to delivering your orders accurately and efficiently. This Shipping Policy outlines the terms and conditions regarding the shipment of Shirts, Skirts, Pants & Trousers purchased from our online store.
Shipping Method
We offer a single shipping method: Standard Shipping. All orders are processed and shipped via this method. At this time, we do not offer expedited, overnight, or alternative shipping options.
Shipping Rates
Shipping charges are calculated based on the total weight of your order and the destination address. The exact shipping cost will be displayed at checkout before you complete your purchase.
Please note: We do not offer free shipping on any orders. All shipments are subject to applicable shipping fees.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Processing occurs on business days only (Monday through Friday, excluding holidays). Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.
Estimated Delivery Time
Delivery times for Standard Shipping vary depending on your location. Estimated delivery windows are as follows:
- Domestic (within the United States): 5–8 business days after shipment
- International: 10–20 business days after shipment
These estimates are provided by the carrier and are not guaranteed. Delays may occur due to customs clearance, weather conditions, or other unforeseen circumstances beyond our control.
Shipping Destinations
We currently ship to addresses within the United States and to select international destinations. If your country is not available at checkout, we regret that we cannot ship to your location at this time.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. You may use this number on the carrier’s website to monitor the status of your shipment. Please allow up to 48 hours for tracking information to become active.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the recipient. RenParlor has no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly entered addresses. If a package is returned to us due to an invalid address, we will contact you via email at [email protected] to arrange reshipment. Additional shipping fees may apply.
Lost or Damaged Shipments
If your order is lost or damaged during transit, please contact us at [email protected] within 14 days of the expected delivery date. We will work with the carrier to resolve the issue. Please retain all packaging materials and photos of the damaged items for claim purposes.
Contact Us
For any questions or concerns regarding our Shipping Policy or your order’s shipment, please email us at [email protected]. Our team will respond within 1–2 business days.