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Refund policy

Refund Policy

At RenParlor, we are committed to ensuring your satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for items purchased from our online store, including Shirts, Skirts, Pants & Trousers.

1. Eligibility for Refunds

To be eligible for a refund, please ensure that:

  • The request is made within 14 days of receiving your order.
  • The item is unused, unworn, and in the same condition that you received it.
  • The item is in its original packaging with all tags attached.
  • Proof of purchase is provided (order confirmation email or receipt).

2. Non-Refundable Items

The following items are not eligible for a refund:

  • Items marked as final sale or clearance.
  • Gift cards.
  • Items that have been worn, washed, altered, or damaged after delivery.
  • Items returned without prior approval.

3. How to Request a Refund

To initiate a refund, please contact us at [email protected] with your order number and reason for the refund. Our team will review your request and provide further instructions within 2–3 business days.

4. Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5–10 business days. Please note that processing times may vary depending on your payment provider.

5. Return Shipping

Customers are responsible for the cost of return shipping unless the item received is defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at [email protected] with photos of the item and your order number. We will arrange for a replacement or refund at no additional cost to you.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please request a refund and place a new order for the desired item.

8. Contact Us

If you have any questions about our Refund Policy, please reach out to us at [email protected]. We are here to help.