FAQ

General Questions

What types of products does RenParlor offer?

RenParlor specializes in contemporary apparel, including a curated selection of shirts, skirts, pants, and trousers. Our collections are designed to balance style, comfort, and everyday versatility.

Are the product images accurate?

We make every effort to display our products as accurately as possible. However, slight variations in color may occur due to lighting conditions during photography or differences in screen settings. Such variations are normal and do not indicate a product defect.

Do you offer size guidance?

Yes. Each product page includes a detailed size chart with measurements. We recommend reviewing the size chart carefully before placing an order. If you are between sizes, you may prefer the larger size for a more relaxed fit.

Orders

How can I place an order?

Orders can be placed directly through our website by selecting your desired items, choosing the appropriate size and color, and completing the checkout process. No account creation is required.

Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request before the order is processed or shipped. Once an order has been shipped, it cannot be modified or canceled.

How can I check the status of my order?

After your order is shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to monitor the delivery status of your package.

Shipping

Do you ship internationally?

Yes, RenParlor offers international shipping. Shipping availability and delivery times may vary depending on the destination country.

How long does shipping take?

Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery timelines are provided during the checkout process. Please note that these estimates do not include processing time or potential customs delays.

Are shipping costs refundable?

Shipping costs are non-refundable unless the return is due to an error on our part, such as receiving an incorrect or defective item.

Returns and Exchanges

What is your return policy?

We accept returns for eligible items within a specified period after delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. For detailed instructions, please contact us at [email protected].

How do I initiate a return or exchange?

To initiate a return or exchange, please email us at [email protected] with your order details and the reason for the return or exchange. Our team will provide further instructions.

Are there any items that cannot be returned?

For hygiene and safety reasons, certain items may not be eligible for return. Any such restrictions will be clearly stated on the product page.

Payments

What payment methods do you accept?

We accept major credit and debit cards as well as other payment methods displayed at checkout. All transactions are processed securely.

Is my payment information secure?

Yes. We use industry-standard security measures to protect your payment information. RenParlor does not store full payment details on our servers.

Product Care

How should I care for my garments?

Care instructions are provided on the label of each garment and on the product page. Following these instructions will help maintain the quality, fit, and appearance of your items.

Will my items shrink or fade?

Most of our fabrics are pre-shrunk and color-treated. However, proper care—such as washing in cold water and avoiding high heat—can help minimize shrinkage and fading.

Contact Us

How can I reach RenParlor for further assistance?

For any additional questions or concerns, please contact us at [email protected]. Our support team will respond as promptly as possible.